Shipping Policy

DELIVERY

Delivery to the Sydney Metro area is included in our pricing.
All orders outside Sydney Metro area contact us for a price on: info@hicat.com.au

PACKAGING

All units are dispatched sealed in plastic wrapping plus.

TAKING DELIVERY

It’s important that someone is at home to receive your delivery otherwise our courier may apply a handling charge after a number of failed delivery attempts – depending on the courier a card will be left or instructions emailed for you to re-arrange delivery.

SIGNING FOR YOUR Hicat®

When your Hicat® arrives please check that your unit is in perfect condition & complete before signing for your delivery – in the unlikely event that damage has occurred in transit or items are missing please note this before signing.
If you are unable to unpack & check your delivery while the driver waits please sign for the delivery as “unchecked”.

NOT SIGNING FOR YOUR Hicat®

The courier may offer you the option to leave your order in a safe without signing for it but we strongly advise against this – if your order is damaged or incomplete we will be unable to compensate you, which is why we specifically advise you to check & sign for your delivery.

ASSISTED DELIVERY

Please note that unless you have arranged for an assisted delivery the driver may only handle your delivery to the main front door of your building – if you live in a residential block or have flights of stairs to climb with your delivery it’s best to have some help on hand.